JW
Jurie W

1 reviews | Active since Oct 2013

14 May 2023, 17:46

Not received refund in 6 months!!

Bought 10 chairs end november, returned 2 at Boksburg store

Refund was sent in at Boksburg store same day.

Sales man chris said it would be paid back within in 5 working days.

After month, followed up… they will come back to me

Followed up, every month after, and then the blame passes on from sales person to managers, then to new manager, as old manager is labelled “useless” and they need to fix errors.

Its now six months down the line, no refund as yet.

Not sure if coricraft has a finance department or any management structure!!

0
Replies (1)
Coricraft Group
Coricraft Group's reply29 May 2023, 16:46
Official
Dear Jurie,

Thank you for bringing this to our attention.

We are so sorry for the delayed refund. We have contacted the East Rand showroom, we can confirm that your refund has been processed today and will reflect in your bank account within 5-7 working days.

You’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.

Yours in design,

Ruth

Customer care support team