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garethlev G

1 reviews | Active since Jul 2011

02 Sept 2015, 07:51

Non disclosure of Fees / No Response

I received my first statement from RCS for a 6 month interest free purchase at Cori Craft. The amounts on the statement do not tie up to the amount debited and i was being overcharged. When i spoke to the RCS Call Center it was explained to me that there were fees billed for a plan i was not on and that were not explained to me (Pretty much word for word what was explained) After a few calls I was told a supervisor would call me to explain further. I asked for the person to please review this in light of the consumer protection act before they return my call.<br> <br> RCS is the company handling my account but my relationship is with Cori Craft and this is not acceptable from either business partner. <br> <br> This was last week and I have had no response, my emails are no longer being answered, and I have had no additional communications. <br> <br> Are you doing this to all your clients? This is not acceptable!<br>

0
Replies (1)
Coricraft Group
Coricraft Group's reply03 Sept 2015, 10:04
Official
Hello garethle,

Please accept our apology for the frustration caused.

Our Customer Care Manager will be in contact with you to resolve this matter.

Kind Regards,
Claudette van Loggerenberg
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