Non-Delivery & Shocking Call Centre Service

Please be advised that I have still not received a response and an indication of when I will be receiving my order CES004744.

Delivery was due last Monday 01 Sept 2020. I received an email and banking details on the 24th August 2020 from your side to settle the balance of R11,372.00. I later received a call to schedule delivery for the 1st of September and an email confirming delivery was scheduled. I am still waiting for my order. I have called your call centre 5 times and I was sent from pillar to post, I am still waiting to be called as promised. I am now at the point where I have lost all my patience and understanding.

If I do not receive a response by close of business tomorrow, I will be logging this as a ***** incident with my bank, I believe you took money from my account that you are not legally entitled to as you have not delivered the goods in respect of which the money was paid for.

I will also be logging a formal complaint with the Consumer Goods and Services Ombudsman (CGSO) under section 19 of the Consumer Protection Act 68 of 2008 (CPA).

Kind regards Bee