CC
Corne C

1 reviews | Active since May 2016

03 Sept 2016, 15:05

Non-delivery

<p>Coricraft fetched my couch about 6 weeks ago after my complaint. During this time I received no update as to what's being done or etr. I received a sms last week indicating delivery time and date Saturday 27 Aug between 11:30 and 13:30, and planned my day around these times. At 13:25 I received a call from a person - surname Appel - that the truck is late and delivery time will be later - no time estimate. I've asked for delivery time on Tuesday seeing that I already wasted a day waiting. No show on Tuesday. Phoned yesterday, spoke to Fiona and said delivery should be yesterday Friday 2 September. No show and no phone call returned from her as promised. You were keen to take my money but no after service delivery when it really matters. </p>

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Replies (1)
Coricraft Group
Coricraft Group's reply07 Sept 2016, 17:07
Official

As per our earlier telephone conversation you have received the repair back. Please check the couch at your leisure and let us know should anything be amiss.

We are terribly sorry for taking so long to resolve your repair.

Kind regards,

Olga de Pinho