BK
BRIDGETTE K

1 reviews | Active since Jul 2014

11 Sept 2017, 14:28

Non communication and late delivery of goods

I bought furniture two months ago at Coricraft in Fourways. I was told delivery will happen in two weeks. Its September and still no delivery has happen . when I make follow up I was only told that my furniture has to be ordered from Cape Town of which I waited. The most frustrating thing is that Coricraft do not even have the decency to call and inform me about the status of my goods let alone delivery date. After numerous calling them only on 6 September did I receive a call from Cape Town wharehouse informing me that my goods are in Johannesburg. Coricraft Fourways calls me to tell me that my delivery will happen on Saturday 9 September 2017 at 7pm. I cancel all my weekend plans waiting for my delivery and I waited to no avail of any delivery. No one from Coricraft Fourways on Sunday checked with me did I receive delivery of my furniture until I called to check what happened and only to be told that YES DELIVERY WAS BOOKED FOR SATURDAY but now they do not know what happened and I must wait for Monday. Today is Monday still no one called until I make follow up AGAIN to check what is going. I spoke with Gabbey sales rep at Coricraft in Fourways no help. I called Cape town and was given Jhb warehouse number and I spoke to Cindy who was not aware of this and making follow up. Now I am told delivery is ONLY going to happen on Thursday because their truck deliver only on Thursdays and Saturdays in Haartbee****rt which is very strange that I am only being informed about this today. When I bought the furniture cash the sales lady was very happy to accept my money and did not even bother to inform me about the delivery dates. No I have to make noise about goods that I bought cash and have to struggle to get them delivered. Seriously Coricraft this is BAD SERVICE from one of your branches and I DO NOT SEE MYSELF ever buying anything from your stores again let alone recommend anyone to buy there . The lack of customer communication I have and continue to receive is really unacceptable.

Regards

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