No updates, disgustingly poor service.

I see reviews are not responded to but I think it is absolutely necessary to write this to make others aware before purchasing from Coricraft.

We purchased a couch beginning of March and we were told about 6 weeks to complete. Covid and lockdown happened and we completely understood that there would be delays.

About a month ago, we were told our couch would be ready the following Tuesday (2 June). Fast forward to the Tuesday, no word and we called to find out to be told that the info we had received was incorrect.

Since then I have had to call Coricraft about 20 times to get an update after constantly being told we would be called back and this never happening- Shoddy, poor and quite frankly unacceptable service.

Our couch is now in Joburg, but warehouse never made contact to arrange delivery as they supposedly don't have an address- this is nonsense and we live in 2020 where people are quite capable of picking up a phone to query?

To add insult to injury, we are now being told that the first available delivery slot is more than 2 weeks away (when we were initially told we would have our couch 2-3 days after it arrived in Joburg). We were also told at 10am this morning a manager would contact urgently- still not a word.

With today's economy and climate- customer service is EVERYTHING and Coricraft has completely missed the bar in every possible way.