EH
Erica H
1 reviews | Active since Sept 2017
26 Sept 2024, 08:21
No Show for Appointment for Repair on New Purchase
Bought a fair amount of furniture from the Ballito store. Lodged a complaint about my newly delivered coffee table, which is quite heavy. The *****s were simply falling out the bottom and Im not sure whether they are broken or stripped. Bear in mind that Coricraft do the assembly. I was given a ticket number, I was called within promised time and an appointment was made for on site assessment/ repair. Nobody showed up, nobody called to re-arrange. I did in fact, call the store, who also could not reach the neccessary department and could not give me a turnaround time. All I get is promises of escalation and apologies.
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Coricraft Group's replyOfficial
07 Oct 2024, 14:32Dear Erica,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay in completing your assessment. Unfortunately, our assessor's vehicle broke down, but our team reached out to inform you of the situation. We are pleased to confirm that another assessment was successfully rescheduled, and it has now been completed. We are already in the process of exchanging your unit, and we appreciate your understanding and patience throughout this process.
If you need any further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay in completing your assessment. Unfortunately, our assessor's vehicle broke down, but our team reached out to inform you of the situation. We are pleased to confirm that another assessment was successfully rescheduled, and it has now been completed. We are already in the process of exchanging your unit, and we appreciate your understanding and patience throughout this process.
If you need any further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply07 Oct 2024, 14:32
Official
Dear Erica,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay in completing your assessment. Unfortunately, our assessor's vehicle broke down, but our team reached out to inform you of the situation. We are pleased to confirm that another assessment was successfully rescheduled, and it has now been completed. We are already in the process of exchanging your unit, and we appreciate your understanding and patience throughout this process.
If you need any further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay in completing your assessment. Unfortunately, our assessor's vehicle broke down, but our team reached out to inform you of the situation. We are pleased to confirm that another assessment was successfully rescheduled, and it has now been completed. We are already in the process of exchanging your unit, and we appreciate your understanding and patience throughout this process.
If you need any further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team