MN
Malcolm N
1 reviews | Active since Dec 2016
05 Dec 2024, 16:34
No response to queries
I placed an order with Coricraft and received an e-mail confirming the order. The same e-mail requested I review the order and contact Coricraft if there any queries. I submitted a Call Me Back request 2 days ago and sent an e-mail a day ago however have had no calls or responses from Coricraft as yet. I wonder what the point of this process is?
Helpful (0)
Replies (6)0
Replies (6)
Coricraft Group's replyOfficial
06 Dec 2024, 13:14Dear Malcom,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay in responding to your query. We have now received the addition of the dining chairs, and the two orders have been successfully linked. Thank you for bringing this to our attention, and we appreciate your patience. Should you have any further concerns, please don’t hesitate to reach out.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay in responding to your query. We have now received the addition of the dining chairs, and the two orders have been successfully linked. Thank you for bringing this to our attention, and we appreciate your patience. Should you have any further concerns, please don’t hesitate to reach out.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply06 Dec 2024, 13:14
Official
Dear Malcom,
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay in responding to your query. We have now received the addition of the dining chairs, and the two orders have been successfully linked. Thank you for bringing this to our attention, and we appreciate your patience. Should you have any further concerns, please don’t hesitate to reach out.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We sincerely apologize for the delay in responding to your query. We have now received the addition of the dining chairs, and the two orders have been successfully linked. Thank you for bringing this to our attention, and we appreciate your patience. Should you have any further concerns, please don’t hesitate to reach out.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
MN
Malcolm N's updateReviewer Update
09 Dec 2024, 09:36Good day Ruth,
Kindly note the correct spelling of my name.
You have not addressed my query. Are you saying Coricraft does not bother to call customers back or reply to their e-mails, as I had to follow up with multiple stores for my order to be amended. If that is the case then perhaps the Call Me Back link and Coricraft e-mail address should be removed from your communication. Your e-mails to review the order placed also makes no sense and I see no point to it if our responses to it are ignored.
I am unable to read the e-mail address provided in your response however I've already sent e-mails to e-mail addresses provided and I await responses to them.
My preferred method of communication is e-mail. If you wish for me to call Coricraft kindly provide me with airtime to do so.
Yours as a paying customer,
Malcolm
Kindly note the correct spelling of my name.
You have not addressed my query. Are you saying Coricraft does not bother to call customers back or reply to their e-mails, as I had to follow up with multiple stores for my order to be amended. If that is the case then perhaps the Call Me Back link and Coricraft e-mail address should be removed from your communication. Your e-mails to review the order placed also makes no sense and I see no point to it if our responses to it are ignored.
I am unable to read the e-mail address provided in your response however I've already sent e-mails to e-mail addresses provided and I await responses to them.
My preferred method of communication is e-mail. If you wish for me to call Coricraft kindly provide me with airtime to do so.
Yours as a paying customer,
Malcolm
MN
Malcolm N's update09 Dec 2024, 09:36
Reviewer Update
Good day Ruth,
Kindly note the correct spelling of my name.
You have not addressed my query. Are you saying Coricraft does not bother to call customers back or reply to their e-mails, as I had to follow up with multiple stores for my order to be amended. If that is the case then perhaps the Call Me Back link and Coricraft e-mail address should be removed from your communication. Your e-mails to review the order placed also makes no sense and I see no point to it if our responses to it are ignored.
I am unable to read the e-mail address provided in your response however I've already sent e-mails to e-mail addresses provided and I await responses to them.
My preferred method of communication is e-mail. If you wish for me to call Coricraft kindly provide me with airtime to do so.
Yours as a paying customer,
Malcolm
Kindly note the correct spelling of my name.
You have not addressed my query. Are you saying Coricraft does not bother to call customers back or reply to their e-mails, as I had to follow up with multiple stores for my order to be amended. If that is the case then perhaps the Call Me Back link and Coricraft e-mail address should be removed from your communication. Your e-mails to review the order placed also makes no sense and I see no point to it if our responses to it are ignored.
I am unable to read the e-mail address provided in your response however I've already sent e-mails to e-mail addresses provided and I await responses to them.
My preferred method of communication is e-mail. If you wish for me to call Coricraft kindly provide me with airtime to do so.
Yours as a paying customer,
Malcolm
MN
Malcolm N's updateReviewer Update
17 Dec 2024, 11:33In the absence of any response from Coricraft no goods will be accepted upon delivery!
How pathetic is the communication from this company!
How pathetic is the communication from this company!
MN
Malcolm N's update17 Dec 2024, 11:33
Reviewer Update
In the absence of any response from Coricraft no goods will be accepted upon delivery!
How pathetic is the communication from this company!
How pathetic is the communication from this company!
MN
Malcolm N's updateReviewer Update
19 Dec 2024, 08:51Still no response!
MN
Malcolm N's update19 Dec 2024, 08:51
Reviewer Update
Still no response!
Coricraft Group's replyOfficial
20 Dec 2024, 12:07Dear Malcolm,
Thank you so much for taking my call earlier. We sincerely apologize for the lack of communication from our team; we understand how frustrating this must have been, and it's certainly unacceptable.
I’m happy to confirm that your order is on track for delivery in February. We’ve linked your two orders to one delivery, and our team will keep you updated via email if they’re unable to reach you by phone.
Thanks again for your patience, and please don’t hesitate to reach out if you need anything further.
Warm regards,
Thank you so much for taking my call earlier. We sincerely apologize for the lack of communication from our team; we understand how frustrating this must have been, and it's certainly unacceptable.
I’m happy to confirm that your order is on track for delivery in February. We’ve linked your two orders to one delivery, and our team will keep you updated via email if they’re unable to reach you by phone.
Thanks again for your patience, and please don’t hesitate to reach out if you need anything further.
Warm regards,
Coricraft Group's reply20 Dec 2024, 12:07
Official
Dear Malcolm,
Thank you so much for taking my call earlier. We sincerely apologize for the lack of communication from our team; we understand how frustrating this must have been, and it's certainly unacceptable.
I’m happy to confirm that your order is on track for delivery in February. We’ve linked your two orders to one delivery, and our team will keep you updated via email if they’re unable to reach you by phone.
Thanks again for your patience, and please don’t hesitate to reach out if you need anything further.
Warm regards,
Thank you so much for taking my call earlier. We sincerely apologize for the lack of communication from our team; we understand how frustrating this must have been, and it's certainly unacceptable.
I’m happy to confirm that your order is on track for delivery in February. We’ve linked your two orders to one delivery, and our team will keep you updated via email if they’re unable to reach you by phone.
Thanks again for your patience, and please don’t hesitate to reach out if you need anything further.
Warm regards,
MN
Malcolm N's updateReviewer Update
20 Dec 2024, 13:16As discussed, I still await a response to the e-mails sent to Elton at Coricraft Ballito Junction.
MN
Malcolm N's update20 Dec 2024, 13:16
Reviewer Update
As discussed, I still await a response to the e-mails sent to Elton at Coricraft Ballito Junction.