NB
Nicola B
1 reviews | Active since Jul 2017
04 Apr 2024, 08:55
NO RESPONSE TO MY COMPLAINT
No response to my complaint after sending several emails and photos. This is unacceptable from a big company like Coricraft that charges absorbent prices. Focus more on your customer care than *****ing people over. Can my matter be investigated - Ollie Corner Couch. I've been complaining since 2019!!!!!!!!
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Coricraft Group's replyOfficial
09 Apr 2024, 16:43Dear Nicola B,
Thank you for sharing your experience with us. We're sorry to hear that you are unhappy with your couch purchased in 2019.
Our assessor has inspected the couch and found that it was made correctly as per our specifications. To address your concerns, our team has reached out to you to arrange for our assessor to visit you again. They will double-check your couch and possibly provide guidance on how to dress the cover correctly to enhance its appearance.
Yours sincerely,
Ruth
Customer Care Support Team
Thank you for sharing your experience with us. We're sorry to hear that you are unhappy with your couch purchased in 2019.
Our assessor has inspected the couch and found that it was made correctly as per our specifications. To address your concerns, our team has reached out to you to arrange for our assessor to visit you again. They will double-check your couch and possibly provide guidance on how to dress the cover correctly to enhance its appearance.
Yours sincerely,
Ruth
Customer Care Support Team
Coricraft Group's reply09 Apr 2024, 16:43
Official
Dear Nicola B,
Thank you for sharing your experience with us. We're sorry to hear that you are unhappy with your couch purchased in 2019.
Our assessor has inspected the couch and found that it was made correctly as per our specifications. To address your concerns, our team has reached out to you to arrange for our assessor to visit you again. They will double-check your couch and possibly provide guidance on how to dress the cover correctly to enhance its appearance.
Yours sincerely,
Ruth
Customer Care Support Team
Thank you for sharing your experience with us. We're sorry to hear that you are unhappy with your couch purchased in 2019.
Our assessor has inspected the couch and found that it was made correctly as per our specifications. To address your concerns, our team has reached out to you to arrange for our assessor to visit you again. They will double-check your couch and possibly provide guidance on how to dress the cover correctly to enhance its appearance.
Yours sincerely,
Ruth
Customer Care Support Team