SN
Sonia N

1 reviews | Active since Aug 2015

17 Aug 2015, 11:14

No response to emails or calls to Coricraft

We purchased bar stools from Coricraft in August 2013. <br> These stools didn't't even last 2 years and are completely falling apart, when contacts Coricraft to ask what can be done the initial comments is that the product is no longer stocked and only comes with a 1 year warranty. The quality of the craftsmanship indicates that there is no way that QC was done.<br> I have emailed a contact several times with pictures of the damage so that it can be assessed whether repairs can be done and no response.<br> After sales service is terrible, To think that I also bought a couch that cost over 20k, with apparently a 10years warranty - hate to think if I need to claim for this item should it not last.<br> <br> I will not recommend or purchase anything from Coricraf as there standards are low and poor customer service.

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Replies (1)
Coricraft Group
Coricraft Group's reply18 Aug 2015, 11:32
Official
Hello snortje1,

Claudette will contact you to arrange a repair of the barstools. We do offer a 1 year warranty on our imported items however we will assist you by repairing the chairs .

We have a very capable group of work workers and upholsterers who will be able to restore most items.

Kind regards,

Olga de Pinho
Quality Manager
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