No response from RCS/Coricraft

I sent an email to sort out my account on 28/09 to [Email Removed] and it states that someone should respond within 2 days - no one responded!<br> <br> The email states that when I first made a purchase at Coricraft I would not be paying for insurance as I have my own insurance and could this value kindly be taken off my account. (Refer to recorded conversation Dec'14)<br> <br> Secondly my opening balance is incorrect and has not been rectified due to the sales lady taking my payment of R2000 and recording it as a purchase! I also received collection fees, insurance and interest (6 month free) on my account but refuse to pay as goods delivered were broken! I will pay the monthly service fee but all other costs added to my account will not be paid. I received an sms yesterday saying I owe a huge amount which is incorrect as I always pay on time and more than the owed value therefore my account cannot be in arrears!!<br> <br> Please can someone contact me so that this can be sorted out as this cannot continue!!<br> Am upset with the completely bad and inaccurate service from Coricraft!