SB
Sjanita B
1 reviews | Active since Mar 2018
29 Jan 2020, 07:38
No response from Coricrat.
I bought a corner couch now for the third time and only use coricraft products for cleaning . How ever this specific couch is cracking now. I did ask the sales lady at the Coricraft store what can cause this, she then recommend that I take a picture and send it to Coricraft, which I did. I did send now like 5 e-mails to them with out any respond.
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Coricraft Group's replyOfficial
28 Feb 2020, 08:14Dear Sjanita B,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
Coricraft Group's reply28 Feb 2020, 08:14
Official
Dear Sjanita B,
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***
We apologise for the poor service you have received. We know that we have a lot of work to do to with regards to service and we are working on improvements.
We are certain that we will get it right going forward and will use your complaint to assist us with reworking our processes to make our customer experience much better.
Kind regards,
Olga de Pinho
Customer Experience manager
***
***