1 reviews | Active since Jan 2015
No Refund over a month
On the 30 Jan I bought decorating stuff in Coricraft Springfield when I got home in Richards bay stuff I bought were not blending with my furniture, I returned them to Richards bay branch where I was told I will get my money in 48 hrs , two weeks went by there was no money into my account, since then we phoned daily only to be told the claim is approved will be in my account the next day, I went there three times where I was assisted by Bonita who was clearly not knowing what she was doing , yesterday I went again and the manager phoned Cape Town offices and was told the order number was missing I asked whose fault it was she said she doesn't know but the money should be paid into my account today 1 March 2016 at 16:00 there was no money I phoned again and left her a message but she chose not to return my call which was not the first even last week Friday she promised to phone but never did. I am so disgusted with shop and their staff that I am thinking of taking the legal route as I'm losing money by phoning and driving to their shop. I will never buy at this shop ever. I want my R1085 back then I will be done with them, pls assist me get my money I'm actually furious
Apologies for the frustration it certainly shouldn't take this long. We generally process within 7 days. There was obviously an error with the submission which we should have picked up and rectified immediately.
I will get the Regional Manager to give you a call.
Apologies
Mark Staniforth
Retail Exec
Apologies for the frustration it certainly shouldn't take this long. We generally process within 7 days. There was obviously an error with the submission which we should have picked up and rectified immediately.
I will get the Regional Manager to give you a call.
Apologies
Mark Staniforth
Retail Exec
