PW
Phumla W
1 reviews | Active since Feb 2022
16 Feb 2022, 13:45
No refund after a table broke
I've received the most appalling service after a table broke. It was less than a month old. I've been trying to get my refund for over a month. You'll never see me shopping at your store again. I won't stop contacting you until you refund my money.
Helpful (0)
Replies (1)0
Replies (1)
Coricraft Group's replyOfficial
31 May 2022, 15:38Dear Phumla W,
We are sorry to hear about the unacceptable delay on your refund. Your refund has now been paid, and I have dealt with the showroom, who should have followed up with you quicker.
Please do remember that, should a customer wish to do so, we are able to exchange items. While we are proud of our quality, from time to time, there may be an issue with a particular item.
Yours in design,
Ruth
Customer Care Support Team
***
***
Coricraft Group's reply31 May 2022, 15:38
Official
Dear Phumla W,
We are sorry to hear about the unacceptable delay on your refund. Your refund has now been paid, and I have dealt with the showroom, who should have followed up with you quicker.
Please do remember that, should a customer wish to do so, we are able to exchange items. While we are proud of our quality, from time to time, there may be an issue with a particular item.
Yours in design,
Ruth
Customer Care Support Team
***
***