No quote and no repairs, disappointing.

On Friday, the 24th July 2015, I walked into the Northgate branch looking to purchase back cushions for my existing koda couch as an alternative back support as I'm not completely happy with the many squared single back cushions. I requested for a quote on 3 x back cushions from a Cargo couch in an Ashwin Asphalt material. Whilst in store, I enquired about their 10 year warranty policy, as my current couch frame has cracked as well as an enquired regarding a patch of matrial that got damaged. The manager on duty said he would call their warehouse and process this repair and that they should contact me by the following Monday. The lady on the floor who assisted me with the cushion quote, said she couldn't process anything due to their system being down. A week later I called the store, speaking to the same manager and he said he has no idea why the repair centre hasn't contacted me yet, and confirmed this is poor service. He said he would call me back regarding the repair and the cushion quote, and almost a month later I haven't heard a word. I'm shocked with this poor service and the fact that I was supporting the store in requesting a quote for a purchase, is rather disappointing.