No one there seems to give a damn

I have an issue where the material on my couch is literally disintegrating, its not even 3 years old. I mailed Coricraft to hear what i can do about it, i wasn't expecting a freebie, I just needed advise on how to get my couch fixed.

On the 16th of November i spoke to a staff member at Coricraft in Fourways (Gabisile), I told her about my issue and she said i must mail her. I did that the same day. 4 Days later i had no response so i asked for feedback on the mail. She rep**** on the 20th of November saying she mailed repairs at the warehouse and will get back to me. 10 Days later (30th of November)i had to ask for another response as it cannot take 10 days to get an answer about a simple inquiry, Gabisile responded saying she will get back to me. On December the 6th Gabisile responded saying I must re-select a fabric as they will recover the whole couch but the warehouse is closing for December holidays. I asked the same day what the cost would be to do all of this, transporting it to the factory and recovering the couch. No response. January 10th i mailed Gabisile again to follow up. It's now February and i still havnt heard back from her. I got annoyed after that and lodged a complain on the Coricraft website. Fiona Gromell responded on the 20th January, she asked for pictures of the couch to see how she can assist. I went on holiday the next day and then traveled for work. I only responded 5 days later, 25th January. I AM STILL WAITING FOR A RESPONSE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What do i have to do to get service from these people? I cannot believe how bad the service here is. Had i know the quality of service is this bad i would have gladly bought my couch somewhere else, don't get me started about material that falls apart after 2 years.