JA
Jacques A
1 reviews | Active since May 2011
24 Jun 2015, 10:22
NO NOTICE ON MISSING APPOINTMENT
I recently bought two couches from Coricraft Tyger Valley and after it was delivered, I telephonically requested for more \stuffing"to be put in the cushions. An appointment was made for 24/06/2015 at 08h30 and someone was going to come out to my house. On the day of the appointment I waited until 09h10 and nobody has arrived by then. I phoned Coricraft in Epping to inquire why nobody has arrived yet. I spoke to a person by the name of Garth and he politely told me that the person who does this has not arrived for work yet and they don't know if he is going to arrive for work.<br> <br> My question: couldn't someone at Coricraft apply some common sense and think that maybe"
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Coricraft Group's replyOfficial
29 Jun 2015, 10:45Hello J Albertyn,
We apologise for the inconvenience, all our appointments are set up before the time, our assessor called in sick unexpectedly that morning. We were just calling customers to postpone when you called in and apologise for missing your appointment.
We will be in contact with you to reschedule the appointment and will ensure that we call you before the assessor leaves to visit you.
Kind regards,
Olga de Pinho
Quality Manager
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We apologise for the inconvenience, all our appointments are set up before the time, our assessor called in sick unexpectedly that morning. We were just calling customers to postpone when you called in and apologise for missing your appointment.
We will be in contact with you to reschedule the appointment and will ensure that we call you before the assessor leaves to visit you.
Kind regards,
Olga de Pinho
Quality Manager
***
***
Coricraft Group's reply29 Jun 2015, 10:45
Official
Hello J Albertyn,
We apologise for the inconvenience, all our appointments are set up before the time, our assessor called in sick unexpectedly that morning. We were just calling customers to postpone when you called in and apologise for missing your appointment.
We will be in contact with you to reschedule the appointment and will ensure that we call you before the assessor leaves to visit you.
Kind regards,
Olga de Pinho
Quality Manager
***
***
We apologise for the inconvenience, all our appointments are set up before the time, our assessor called in sick unexpectedly that morning. We were just calling customers to postpone when you called in and apologise for missing your appointment.
We will be in contact with you to reschedule the appointment and will ensure that we call you before the assessor leaves to visit you.
Kind regards,
Olga de Pinho
Quality Manager
***
***