DM
Denzil M

1 reviews | Active since Mar 2015

16 Mar 2015, 06:51

No Integrity, No Customer Service, No Quality

I recently have had the misfortune of dealing with Coricraft again. If I had seen the comments on Hello-peter before would have never bought anything from Coricraft. <br> <br> Last year i purchased a few items to the value of BWP 10 000.00 from Coricraft and did not receive my change of BWP100.00. Was told I would receive it on my next purchase? Well to date besides purchasing goods, and raising the issue with customer care I still have not received my change.<br> <br> In January 2015 I decided to purchase goods again from Coricraft. I chose my items and materials from the the Coricraft website and went to the local branch in Gaborone with my list. I requested a quote to make sure that the pricing and what I wanted was the same as my list. Just to get a correct quote took a week for the salesperson to prepare.<br> <br> I ordered goods to the value of R57 000.00 and paid all the deposits that were required.<br> <br> Well that's when the problems and excuses began.....promise after promise on delivery dates!!!!! <br> <br> Eventually on Friday I received the final delivery of the couches. Well my long awaited happiness turned into shock......COUCHES ARE DIRTY AND QUALITY OF WORKMANSHIP IS A DISASTER!! FABRIC HAS HOLES.

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Replies (2)
Coricraft Group
Coricraft Group's reply18 Mar 2015, 09:00
Official
Hello DMoorcroft,

We apologise for the poor service you have received from our Botswana showroom . We will investigate the lack of change and reimburse you.

We will be in contact regarding the quality issues and resolve all of your complaints as soon as possible.

Kind regards,


Olga de Pinho
Quality manager
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DM
Denzil M's update27 Jun 2020, 14:39
Reviewer Update
I refer to the above goods that I purchased in March 2015. Considering how expensive the couches were the quality is VERY poor. I will have to replace the couches. I am aware of the guarantee. I have sent numerous emails to Coricraft and have even visited the Centurion store to raise my concerns about the quality of the couches.
To date after numerous emails and visit to the Centurion store nobody has bothered to contact me.
From the recent reviews I don't believe I will be contacted either.
All I can say is stay away from Coricraft as they are not a company one can deal with.