No goods delivery from coricraft and dawn wing

It's almost four weeks since I received an email saying my rug was delivered, however when I followed up with corucraft they indicated that dawn wing had lost it. I sent emails and called consistently and kept being given the same excuse. After two weeks I posted a complaint on Twitter. Soon after that I was called by two different employees, who had managed to locate the rug and promised it will be delivered the next day. I missed the call the next day from the driver due to loadshedding issues, but I tried calling him back and he would not answer. The next day he called and I answered. Gave him two options: one to use intercom and two codes to come in and out of the Estate. However, again, there was no delivery and his feedback was it could not be delivered. This is a first as a customer that my goods do not get delivered, and neither Coricraft not dawn wing are bothered about ever making this delivery. Can I please please get my money back. Please!!!! I've made this request via mail to you but no one can be bothered to reply.