No Feedback from HO after 24th Feb Report

So after posting my last report on 24th Feb of a pillow fading in less than 2 months from daylight/sun and being contacted by Sean Weimann from head office last week Friday 26th with a commitment he would get back to me with a contact person in store the same day that I can deal with to resolve the issue - not a word of feedback. So I am still sitting with my issue to return this cushion and the other one a I purchased. I committed to exchange for another type should they have ones that are complimentary with the rest of the cushions I purchased from them. This is no longer the case. I don't want to deal with Coricraft anymore and just want my money back so I can make my purchase elsewhere. Hopefully Coricraft can get someone more professional and service oriented to get back to me an resolve this for once and for all, otherwise I can only resort to going to one of their stores as they closing and refuse to leave until this is resolved!