AP
AA P
1 reviews | Active since Sept 2013
02 Dec 2024, 12:15
NO FEEDBACK FROM CORICRAFT - still waiting......
We purchased a couch from Coricraft Canal Walk after carefully trying several options in the store. We explicitly informed the sales lady that we wanted a couch that was as soft and comfortable as the one we tried in the shop. My husband also pointed out multiple times that we did not want a hard or stiff couch like another one we tested.
However, after three months of attempting to use this couch, we found it unbearably uncomfortable and have since moved it to another room where it remains unused. We are extremely dissatisfied, as the couch was expensive and does not match the comfort of the one we tried in the store.
We logged this inquiry on 13 Oct 2024 and NO ONE has called as yet!!!
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Coricraft Group's replyOfficial
02 Dec 2024, 13:20Dear Juanita,
We appreciate you taking the time to share your experience with us.
We have reviewed your order and noted that this issue was reported just over three years after your couch was purchased in April 2021. Unfortunately, the cushions are now out of guarantee. It would have been ideal if this concern had been raised earlier, particularly when you noticed the discomfort three months after purchase.
That said, we understand the importance of having a comfortable couch, and we can assist by replacing the cushions at our factory at a cost. If you're interested, our team would be happy to provide you with a quotation. Please let us know how you'd like to proceed.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We have reviewed your order and noted that this issue was reported just over three years after your couch was purchased in April 2021. Unfortunately, the cushions are now out of guarantee. It would have been ideal if this concern had been raised earlier, particularly when you noticed the discomfort three months after purchase.
That said, we understand the importance of having a comfortable couch, and we can assist by replacing the cushions at our factory at a cost. If you're interested, our team would be happy to provide you with a quotation. Please let us know how you'd like to proceed.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply02 Dec 2024, 13:20
Official
Dear Juanita,
We appreciate you taking the time to share your experience with us.
We have reviewed your order and noted that this issue was reported just over three years after your couch was purchased in April 2021. Unfortunately, the cushions are now out of guarantee. It would have been ideal if this concern had been raised earlier, particularly when you noticed the discomfort three months after purchase.
That said, we understand the importance of having a comfortable couch, and we can assist by replacing the cushions at our factory at a cost. If you're interested, our team would be happy to provide you with a quotation. Please let us know how you'd like to proceed.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We have reviewed your order and noted that this issue was reported just over three years after your couch was purchased in April 2021. Unfortunately, the cushions are now out of guarantee. It would have been ideal if this concern had been raised earlier, particularly when you noticed the discomfort three months after purchase.
That said, we understand the importance of having a comfortable couch, and we can assist by replacing the cushions at our factory at a cost. If you're interested, our team would be happy to provide you with a quotation. Please let us know how you'd like to proceed.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team