No feedback after assessment of couch

After liaising with Amina from the Springfield Park branch about the defect in my couch, she got the assessor to come out and have a look. He agreed that all the cushions would need replacing and someone from the factory would be in contact regarding the time frame. I received a call on the 16th March from a lady from the factory, but as I was driving, I asked her to call me back. I received no call back, so I followed up with the factory on the 18th and was assured I would receive a call back from the lady handling my case. No call back.... sent an email on the 20th to Amina and Sonia, but received no response. So on the 23rd I called the branch again and was, once again, assured that I would receive feedback.....