1 reviews | Active since Apr 2011
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<p>To Whom It May Concern,</p> <p> </p> <p>I have made contact with both Olivia and Garth regarding our couch (not even a year old) which the springs are "popping" and has in fact poked through the bottom of the couch. Garth was kind enough to reply and let me know the assessor is on leave until 18 Jan 2017. I've heard nothing since from either of them. I again emailed both parties to follow up on Tue this week and to date I have had no response. This is unacceptable, it is your product that is faulty and I expect a better after market service when we pay a small fortune for your products, this should not happen in the first place! </p> <p> </p> <p>Kind Regards</p> <p>Kelly</p>
We apologise for the lack of response to your complaint. As per our earlier telephone conversation, we will arrange to collect your daybed section to resolve the issue with the springs.
I am certain that you will be happy with the repair.
Kind regards,
Olga de Pinho
We apologise for the lack of response to your complaint. As per our earlier telephone conversation, we will arrange to collect your daybed section to resolve the issue with the springs.
I am certain that you will be happy with the repair.
Kind regards,
Olga de Pinho