NO FEEDBACK

Bought a bed from Coricraft Aug 2014 over a 12 month installment plan.This was confirmed by the sales person Bonie Mokoena. I phoned call centre 3 Oct 2014 to confirm with them as well, Alister confirmed that it was on a 12 month installment plan. I visited the store end of Aug 2015 to confirm when the last debit order will be deducted. To my surprise the balance was still over R9 000. I've been contacting the customer service dept since 1 Sept. I was transferred to Alister who said he'll forward me all the information since I never received a statement from them. The following day I phoned again cause I received nothing. Spoke to Zola who said he's not at his desk but she'll send him a mail to contact me. No feedback again, so I phoned again on the 9th and spoke to Natalie, again Alister was not available. Asked for the phone recording between me and Alister on the 3rd of Oct 2014 and to find out if the balance can be paid over 6 months as this is not the terms I agreed to. Another 2 weeks later and still no feedback! This in unacceptable!