NB
Natalie B

1 reviews | Active since Mar 2011

07 Mar 2016, 17:10

NO delivery / service / accountability / response!

I purchased furniture from the Sandton City branch in mid December and I still haven't received my order of 2 couches, 2 side tables, a bed & mattress set as well as a bookcase - a sizeable order and a lot of hard earned, preciously saved money. <br> <br> On purchase, I was told the factory was closing for the holidays but I'd receive my order in January, I was disappointed I wouldn't have it for Christmas but waited patiently. Since then I have been **** to (there have been a few subsequent delivery dates including today, 7 March which, only today, was pushed out to the end of March), ignored, passed from pillar to post and had to chase after your staff for any sort of feedback as to the progress of my oder.<br> <br> I would expect so much more from Coricraft - I've got better service from home affairs! <br> <br> I love the Coricraft furniture and have been a loyal customer and brand advocate for years. But it's been 3 months!!!! And I don't receive so much as a lousy call to apologise or update me. <br> <br> I see from other complaints on social media - this is a trend lack of customer service is their service! <br> DON'T SUPPORT Coricraft, your money is better spent elsewhere

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Replies (1)
Coricraft Group
Coricraft Group's reply08 Mar 2016, 09:36
Official
Hello schonkenn,

Our factory closes in December and reopens in Jan so any orders placed post closure would be for delivery Feb / March.

This should have been communicated AND any additional changes should be flagged and you should be updated.

I will get the Customer Services Manager to call you ASAP

regards

Mark Staniforth
Retail Exec