No delivery, no refund

<p>Coricraft Rosebank Mall</p> <p> </p> <p>Last weekend, I paid the full amount for a Coricraft Simon 3 division in annabelle granite. The reason for choosing the specific couch was that we were told by the shop assistant, Wayne, that the couch was in stock and we wouldnt need to wait for 4-6 weeks delivery. It was supposed to be delivered yesterday and my boyfriend took time off work to facilitate the delivery. The couch never arrived. He made numerous phonecalls where Coricraft eventually figured out that the couch was in fact not in stock.</p> <p> </p> <p>We were also guaranteed by the salesperson, Wayne, that in such event, a loan couch will be supp****. Since we have just moved into a new house and we dont have a couch, this guarantee reduced the risk of having an unfurnished livingroom for 4-6. After some phonecalls it was established by a salesperson at Coricraft that that is not the store's policy and that, to put it bluntly, we were **** to by the Sales assistant (Wayne). </p> <p> </p> <p>I plan on cancelling my order with Coricraft and buying a couch from a reputable store this weekend, but, the store have been unable to facilitate a refund of over R10,000. I spoke to a salesperson at 1pm who said her manager will immediately call me back to arrange a refund but I am still waiting.</p> <p> </p> <p>Coricraft have made false promises and have wasted my time. I am severly disappointed in their service. The good service stopped as soon as money was received for the deposit (the full amount was paid). Eventhough I loved my previous couch from coricraft, due to the bad service, I will not recommend it to anyone and I suspect they will lose losts of customers this way.</p> <p> </p> <p> </p> <p> </p>