vG
vivienne G

1 reviews | Active since Jul 2011

28 Nov 2016, 14:26

NO DELIVERY

<p>I purchased a couch from Coricraft Greenstone 24 Oct 2016. I requested delivery for the 26th November. I received the sms saying that it will be delivered between 10:15 and 12:15. I received NOTHING!!! After many calls to Corifcraft Greenstone as well as trying today to get my couch delivered, I have now been told that the reason it has not been delivered is that they have NO STOC****!!!!!!! After confirming this when I paid, NOW I GET TOLD THERE IS NO STOC****!!!! It is absolutely shocking to receive such atrocious service from a well-known brand. Customer SERVICE definitely not a priority for them. </p> <p> </p> <p>Now to my immense frustration, I am without a couch at home and will probably wait forever to get refunded should I cancel (if the compaints on hellopeter is anything to go by)</p> <p> </p> <p>In terms of the Consumer Protection Act, which Coricraft is clearly NOT ADHERING to, my rights as a consumer have been violated. I will be lodging a formal complaint with the Tribunal as any further phone calls and time wasted in attempting to resolve this issue from my part appears fruitless.</p>

0
Replies (2)
Coricraft Group
Coricraft Group's reply29 Nov 2016, 08:48
Official

Please accept our sincere apology for the problems you have encountered with your order. As per Penny K your order will be delivered today she will call yu to give you an estimated time frame.

Kind regards,

Olga de Pinho

vG
vivienne G's update29 Nov 2016, 15:30
Reviewer Update

I received my couch today, thanks to Penny frm the Warehouse and Nosipho from Greenstone Corifcraft.