PB
Pieter B
1 reviews | Active since Mar 2015
07 Jun 2022, 13:49
No customer service for warranty claim
Bought a couch in 2018, frame is now defect. I have called and mailed Coricraft Centurion several times for them to repair or replace my couch based on their "10 year frame guarantee" but no one is responding to me.
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Coricraft Group's replyOfficial
29 Jul 2022, 12:19Dear Pieter B,
Thank you for taking the time to tell us of your experience with our centurion team. We are very disappointed to hear this feedback as this is the most unlikely behavior from our usually passionate, customer-focused team.
Our customer care support team has been in contact with you and have arranged to collect for repair.
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply29 Jul 2022, 12:19
Official
Dear Pieter B,
Thank you for taking the time to tell us of your experience with our centurion team. We are very disappointed to hear this feedback as this is the most unlikely behavior from our usually passionate, customer-focused team.
Our customer care support team has been in contact with you and have arranged to collect for repair.
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team