No customer service at all

Absolutely poor customer service and that's putting it mildly - because actually 0 customer acumen I paid for a lounge suite during June and it was delivered on the 2nd September On arrival the coricraft team unwrapped my couches on to find damaged couches a leather suite with holes and other damages We engaged the very same day with coricraft and decided to take out money back, which is part of their promise They confirmed an arrangement to come and collect their couches on the 14th September and thereafter process the refund On the 13th and 14th I probably received 5 text messages and multiple emails requesting someone to be at home for the collect, only to find they didn't arrive It is now the 21st ans still no came to fetch these couches and still no refund You have to continuously call them and run after them Their store managers are extremely poorly skilled as far as customer service is concerned And the manager at the Mall of the south store us even worst- according to him, he is trying to help me as if I did something wrong Poor - never at work and if he is you can leave messages and please don't expect a call from then Then I got a the customer services manager for the group and same experience makes commitments and can't even remember speaking to you just the previous day

Really sad when you try and support local south African Companies and this is the experience you get

Really poor

But I will ensure I place my feedback on every social media platform

Because other family members had exactly the same experience