no couch and still expected to pay exorbitant fee

After purchasing a couch from Coricraft at the Somerset West branch and it not fitting through my door due to an adjacent wall, I was informed that I would have to pay a 10% handling fee with delivery costs (which I'm fine with), but after having the amount continuously adjusted and getting nowhere after phoning the accounts department (who happened to inform me that there's a mixup at the store that I now have to resolve myself), I'm never purchasing anything from Coricraft again. <br> <br> It really can't be that hard to calculate a reasonable cancellation fee and stick to it and have me pay it after the couch was returned. Now I have to spend countless hours on the phone (not mentioning the fact that I did go into the store as well to resolve this) - are their accounts department/staff really this useless in resolving something so simple? 10% of the amount with the delivery cost comes to R1584.21 and definitely not R1900 - almost two grand with no explanation of the calculations and I still have no couch? RIDICULOUS