JC
Joe C
1 reviews | Active since Nov 2019
26 Nov 2024, 11:16
No communication
I paid for a couch on Monday 18th November . I was told it would be sent up from Cape Town that Friday with delivery on Monday 25th November . I was told that I would receive an email on Friday 22nd November and that I would be contacted on Monday 25th November for delivery . No email . No contact . Went to the store on Monday to find out where my couch is and told it's still on route . Called them Tuesday and guess what ??? Still on route . No one contacts or informs you . You have to contact them . No communication .
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Replies (2)JC
Joe C's updateReviewer Update
26 Nov 2024, 14:12Just got back from the store to find out about my couch , staff don't know where it is and when I will receive it . When I ask for a refund , it's like jumping through a million hoops . ***** place best . Stay away from this place . They take your money and don't fulfill your order.
JC
Joe C's update26 Nov 2024, 14:12
Reviewer Update
Just got back from the store to find out about my couch , staff don't know where it is and when I will receive it . When I ask for a refund , it's like jumping through a million hoops . ***** place best . Stay away from this place . They take your money and don't fulfill your order.
Coricraft Group's replyOfficial
28 Nov 2024, 13:29Dear Joe,
We appreciate you taking the time to share your experience with us.
Hi there! Thank you for reaching out. We are so sorry to hear about your experience. We have looked into your order, and your beautiful couch has now arrived in JHB, from Cape Town. We have urgently asked our customer care department to book delivery as soon as possible. Please expect a call shortly from our call centre to book delivery.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Hi there! Thank you for reaching out. We are so sorry to hear about your experience. We have looked into your order, and your beautiful couch has now arrived in JHB, from Cape Town. We have urgently asked our customer care department to book delivery as soon as possible. Please expect a call shortly from our call centre to book delivery.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply28 Nov 2024, 13:29
Official
Dear Joe,
We appreciate you taking the time to share your experience with us.
Hi there! Thank you for reaching out. We are so sorry to hear about your experience. We have looked into your order, and your beautiful couch has now arrived in JHB, from Cape Town. We have urgently asked our customer care department to book delivery as soon as possible. Please expect a call shortly from our call centre to book delivery.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Hi there! Thank you for reaching out. We are so sorry to hear about your experience. We have looked into your order, and your beautiful couch has now arrived in JHB, from Cape Town. We have urgently asked our customer care department to book delivery as soon as possible. Please expect a call shortly from our call centre to book delivery.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team