GS
George S
1 reviews | Active since Oct 2013
28 Apr 2022, 21:01
No, but no service at coricraft
Worst ever furniture supplier I have come across. Though they cater for a higher LSM market the customer service is shocking to say the least. HQ are confused and unprofessional and lack communication among each other. Informed stock is available, then they accept my order and keep quiet while there is a 2 months back order. I then contact them and they then only inform me of the delay. Then the challenge starts, to get a refund from coricraft ... prepare yourself for weeks calls and e mails ... well still going. Never ever again
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Coricraft Group's replyOfficial
31 May 2022, 15:42Dear George S,
Thank you for your feedback in regard to your experience with Coricraft – we are sorry to hear of your frustrations. When you received your quote, all your selected items were still in stock. Unfortunately, this beautiful range is extremely popular and sells out just as fast as it arrives, which is what happened by the time we received your payment.
We are working hard with the global supply chain challenges to bring in more containers and expect to be fully in stock soon. However, we understand that you prefer not to wait and have processed your refund.
We are so sorry that this experience has caused you to cancel your order but hope that you will give us another opportunity in the future.
Yours in design,
Ruth
Customer Care Support Team
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Customer Care Support Team
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Coricraft Group's reply31 May 2022, 15:42
Official
Dear George S,
Thank you for your feedback in regard to your experience with Coricraft – we are sorry to hear of your frustrations. When you received your quote, all your selected items were still in stock. Unfortunately, this beautiful range is extremely popular and sells out just as fast as it arrives, which is what happened by the time we received your payment.
We are working hard with the global supply chain challenges to bring in more containers and expect to be fully in stock soon. However, we understand that you prefer not to wait and have processed your refund.
We are so sorry that this experience has caused you to cancel your order but hope that you will give us another opportunity in the future.
Yours in design,
Ruth
Customer Care Support Team
***
Customer Care Support Team
***