No after sales service at all

<p>I purchased a bed set and mattress along with other items from Coricraft in November 2014. Items were delivered in December 2014. Within the first 1.5 years the mattress, which is supp**** to Coricraft by Contour Mattresses and is branded Coricraft, had completely changed shape and cambers heavily in areas with big gaps in others, making sleep very difficult and uncomfortable. </p> <p>I contacted Coricraft at the end of Jan/Feb 2017, so just outside of the guarentee period and they advised that it is no longer really their problem and that the mattress supplier would charge me over R1200 to collect the mattress and decide whether they would fix the current mattress or supply a new one. Based on the warrenty (which now falls into place) this cost seemed very high and I have little to no faith that the next mattress would be any different. It took 2 weeks to get this answer!</p> <p>When I advised I would prefer not to have this product again as the mattress company said they would only replace the item with the exact same mattress, the after sales employee and her manager advised that I should visit Dial A Bed (part of their group) and look for another mattress - from here they would then replace my mattress with the selected mattress from Dial A Bed. Taking them on their word I went to Dial a bed, found a mattress and advised the Coricraft employee that was helping me which we mattress we would like, only to then be advised that her manager actually cannot make this decision and when the manager approached her manager (Eugene) everything was denied and that Coricraft would not be taking any responsibility for the issue and that my only option is to contact the mattress supplier directly to deal with them. Essentially a big waste of time!</p> <p>When I was unhappy with this the after sales employee told me there was nothing she could do and I could email Eugene (the senior manager) to escalate my case. I have now emailed Eugene 3 TIMES with not even an acknowledgement of receipt or an answer from him. This has now beeing going on for 2 months and Coricraft, despite having branded the mattress as their own and selling it to me ,have completely gone 'hands off' and take no responsibility for anything. </p> <p>While I really shouldn't be surprised considering Coricraft's rating on Hello Peter and other clients complaints I am really disappointed with their work ethic and the way they treat their clients. </p> <p>So all purchasers BEWARE you will get zero help from Coricraft should anything go wrong with items you have purchased from them!</p>