1 reviews | Active since Oct 2013
No admin, no responses,no help
I got a coricraft account around 2 years ago, and even though they needed bank statements to open my account, they didnt get the right account number to debit my account monthly as intended.<br> <br> After 2 years and multiple visits with more bank statements, phone calls to accounts to update my account info, they somehow, go figure, could not update the right details, forcing me to pop in store every month regardless to make payment( the only thing i can think of is they wanted me in store to buy more?!)<br> <br> January this year i went in store to canal walk, as i had enough of dealing with them,<br> I called the coricraft accounts department to get a final outstanding balance whilst in store, payed whilst on the call with the agent on call having confirmed payment and had them cut up the card.<br> <br> Since then, i've received multiple sms's and calls to pay my coricraft account, i've made 2 calls, from my cell for over 30 minutes each to try resolve this issue and both time i've been hung up on.<br> <br> I cannot understand,how with my account being closed and card cut up do they demand payment for... R20 in Feb, to R60 in March, to over R120 in April?
Apologies, I need to get this checked out and revert back. I can't comment on the charges but must apologise for the frustration.
Regards
Mark Staniforth
Retail Exec
Apologies, I need to get this checked out and revert back. I can't comment on the charges but must apologise for the frustration.
Regards
Mark Staniforth
Retail Exec
Good Day
Last year I went in store, payed whatever i was billed for as extra's due to incompetence on my account not being closed the 1st time around, then I had them call from the coricraft shop, send through all the documents in store at canal walk, and vowed never to do business of any form with such an *********** business.
Today I get a call to inform me my account is still not closed and to find out if would I be interested in getting a new card or closing the account for good....
What the hell is going on?!
RegardsMario
Good Day
Last year I went in store, payed whatever i was billed for as extra's due to incompetence on my account not being closed the 1st time around, then I had them call from the coricraft shop, send through all the documents in store at canal walk, and vowed never to do business of any form with such an *********** business.
Today I get a call to inform me my account is still not closed and to find out if would I be interested in getting a new card or closing the account for good....
What the hell is going on?!
RegardsMario
We apologise for the call , I have forwarded your complaint onto RCS our account administrator and will have a response for you on Monday .
Kind regards,
Olga de Pinho
We apologise for the call , I have forwarded your complaint onto RCS our account administrator and will have a response for you on Monday .
Kind regards,
Olga de Pinho
