Nina Metal Queen Bed
I would like to express the worst experience at Coricraft.
Early this year I bought a bed Nina Metal Queen Bed.
It was delivered but it was hardly 2 months and the bed broke. I could no longer sleep on it. I reported this and it was swapped with no explainations.
The new one meaning the replacement it was hardly a month and it also broke. I reported this, which took CORICRAFT maybe 2 months to respond and when then came out last week to check it the gentleman said aah it’s just the planks that are Broken and he said I just fixed them and all is good.
These under mantrass planks come out every night, the bed makes a squiky sound it is just unpleasant.
What disappointed me the most is the horrible customer service. At this point I would like the store to take this bed as I have had the worst experience of my life.
Since their inspection no one has called me to say what will then follow I just received a notification that delivery complete.
Thank you for taking the time to share your experience with us. We are so sorry for the inconvenience you've encountered with the Nina Metal Queen Bed and truly appreciate your patience. The bed has been collected, and our Pietermaritzburg team is currently processing your refund.
Should you have any specific matters to discuss or further concerns, please don't hesitate to reach out to us directly. Feel free to contact us via email at *** or by calling us at ***.
Yours in design,
Ruth
Customer Care Support Team
Thank you for taking the time to share your experience with us. We are so sorry for the inconvenience you've encountered with the Nina Metal Queen Bed and truly appreciate your patience. The bed has been collected, and our Pietermaritzburg team is currently processing your refund.
Should you have any specific matters to discuss or further concerns, please don't hesitate to reach out to us directly. Feel free to contact us via email at *** or by calling us at ***.
Yours in design,
Ruth
Customer Care Support Team
As an update, the bed was collected Thursday the 12 Nov. I had walked into the store to share my details for refund.
No refund has come in and I received as update because on Monday the 27 Nov I went back to the store only to be told the approved amount is not correct the manager said she will query why. Note no one has called me to give this update so if I had not walked in I don’t know.
So I was promised to get part payment while she follows up on the R800+ amount which was not included.
Please note I have been sleeping on a mattress for the past 2 weeks. It’s really not fair and not acceptable Coricraft team, you can do better.
As an update, the bed was collected Thursday the 12 Nov. I had walked into the store to share my details for refund.
No refund has come in and I received as update because on Monday the 27 Nov I went back to the store only to be told the approved amount is not correct the manager said she will query why. Note no one has called me to give this update so if I had not walked in I don’t know.
So I was promised to get part payment while she follows up on the R800+ amount which was not included.
Please note I have been sleeping on a mattress for the past 2 weeks. It’s really not fair and not acceptable Coricraft team, you can do better.
It’s the saddest thing that’s ever happened to me. I held Coricraft on a high pedestal after this experience????
The manager was not true to her commitment, she never bothered to call me and overall no one at Coricraft cares about customer service.
☹️☹️☹️☹️
It’s the saddest thing that’s ever happened to me. I held Coricraft on a high pedestal after this experience????
The manager was not true to her commitment, she never bothered to call me and overall no one at Coricraft cares about customer service.
☹️☹️☹️☹️