New couch cushions going soft (still brand new)

Please see trail and no feedback received to date - please note, I have deleted the full email addresses for privacy reason<br> From: Riana Strydom <br> Sent: 25 August 2015 12:37 PM<br> To: 'Amanda - Leigh Bartlett'<br> Subject: RE: Client <br> HI Amanda<br> You can use my name Riana Strydom or phone numbers .or .<br> Please advise if this will help.<br> <br> <br> From: Amanda - Leigh Bartlett <br> Sent: 25 August 2015 12:25 PM<br> To: Riana Strydom<br> Subject: RE: Client <br> Good day We are trying to trace your order on our side to assist you.<br> Is there any other additional information you can perhaps provide us with? Such as a sales order number or customer account number that is on your receipt. Amanda<br> From: Muzammiel Kamaar<br> Sent: 25 August 2015 09:42 AM<br> To: Amanda - Leigh Bartlett<br> Cc: .<br> Subject: FW: Client .<br> Hi Amanda<br> Please try to obtain additional order information regarding sales order as I cannot track order details, so we can investigate.<br> <br> Mo<br> Client <br> <br> I really want to share my disappointment with the couches bought. We. We specifically when choosing the style advised that we want the cushions to be hard as my mmy mother and father are in their 70's and I can't have them sit on soft surface as they struggle to get up.