Never ever will I support Coricraft again

On 6 January 2015 I contacted Coricraft to request an inspection of our corner unit couch that was still under warranty (18 months old), as the seats of the couch appeared to need new upholstering, even being brand new. I was told that the query was logged and inspection will take place within 48 hours. <br> <br> 2 weeks later, after having to follow up on the logging of the incident we were contacted by a representative to arrange the inspection. The inspection took place within the same week eventually, and we were told a replacement couch will be provided the following week while our couch is reupholstered. This was towards the end of January 2015.<br> <br> After having to follow up AGAIN on the fetching and reupholstering of the couch, a sales rep gave feedback in MARCH that she will follow up on the matter. The couch was eventually reupholstered in APRIL. We were told that the process will take 7-10 days. The couch was collected on 31 March, and only returned today, 21 April. <br> <br> Guess what. They returned the wrong couch. Why am I NOT surprised.<br> <br> Shocking service, shocking quality goods. I will NEVER support Coricraft again as long as I have a house to furnish.