GB
Gail B
1 reviews | Active since Dec 2017
07 Oct 2022, 13:32
Never Coricraft again....
Very disappointed in Coricraft. Been buying from them for 12 years. But a R16 K leatger 2 seater I bought 4 years ago, lasted 2 years before the seat started sinking in and the leather marked terribly. Thought I would try again. Found the Breen modular leather lounge suite, made up of about 4-5 pieces. I wanted the 2 seater with arm and the day bed with arm, but was told they do not sell it that way, which is very confusing as they are separate pieces of the modular lounge suite. Very glad I came to look at the reviews, which are not complimentary at all. Definitely will be buying elsewhere.
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Coricraft Group's replyOfficial
29 Nov 2022, 09:26Dear Gail B,
Thank you for taking the time to tell us about your experience.
We are so sorry that your recliner purchase form a few years ago didn’t meet your expectations. The leather you choose was a buffed aniline leather and is a higher maintenance product. We are able to put you in contact with our supplier should you wish to repair it.
Our Breen design is very popular. We are sorry but we are just not able to offer every combination possible and have developed a modular design for this reason. This means that each seat will be separate so that you can build your own configuration. The two-seat section is only part of the corner designs which are sold a set. The modular and corner parts are not interchangeable as there are some differences in design.
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply29 Nov 2022, 09:26
Official
Dear Gail B,
Thank you for taking the time to tell us about your experience.
We are so sorry that your recliner purchase form a few years ago didn’t meet your expectations. The leather you choose was a buffed aniline leather and is a higher maintenance product. We are able to put you in contact with our supplier should you wish to repair it.
Our Breen design is very popular. We are sorry but we are just not able to offer every combination possible and have developed a modular design for this reason. This means that each seat will be separate so that you can build your own configuration. The two-seat section is only part of the corner designs which are sold a set. The modular and corner parts are not interchangeable as there are some differences in design.
In future you’re welcome to contact us directly by emailing us on *** or calling us on *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team