Negative reviews all proving true!!

We were dubious of purchasing a couch from Coricraft due to all the negative reviews, and we are now living the nightmare. Long story short: November 2022 we find leather couch, order leather couch, pay deposit and are told to expect delivery in February 2023. About 2 weeks after ordering we get a call that we must pay the outstanding balance as they have magicked a couch for us. Again, sceptical. How is suddenly one available?? Anyway, we pay the balance. Couch arrives and it is absolutely ****. Glue stains on back, skew stitching on arm, leather so stretched that it doesn’t sit flat… I can go on. Couch is rejected and returned with delivery vehicle. Customer care tries to push us into keeping couch 🤣. Realise what happened - couch rejected by another customer, so they try to palm it off on us. True story. Gets worse. Assessor on holiday and won’t assess couch until 19 January to decide whether there is a defect. We wait. Customer care calls to ask when they can collect couch. We tell them it was rejected and returned. A week later they call again asking if assessor can come and assess couch. Again… couch not here. 19 Jan assessor arrived at house to assess couch. 🤷🏼♀️. Couch not here! Customer care calls, 23 Jan. Will start to build you new couch. 6-8 weeks for delivery. I tell them no, don’t build the couch, don’t want it anymore because new one will be **** too. Want refund. Customer care says ok. Coricraft store calls to try to convince us the next couch will be better. We decline and confirm we want refund. Store says they will speak to manager and get back to us. Nothing heard from them since… 🤬. They suck.