My money has disappeared into the Coricraft system and no one cares

I placed an order for new slip covers for a suite I bought from them. I had to chase for the quote and then made the mistake of paying via their online system. Two weeks later I still have no answers from Kramerville on when my payment has disappeared to and - just a constant repeat that once they manage to find the payment I mustn’t forget that it will be 12 weeks! Never told me I need to wait for 3 months for Covers ! Whatever you do don’t use their online payment system because it is then impossible to claw back the payment via your bank. And also make sure that you get absolute clarity on the process and delivery timing. Zero customer support and now I’m trying to cancel the order and just get my money back! So sad. A very different company to the one I have bought so much from.