IS
Isaiah S
1 reviews | Active since Oct 2023
17 Oct 2023, 15:56
My Coricraft Experience : Worst Experience Ever
NEVER GET YOUR COUCH AT CORICRAFT! This is the 2nd time I have ordered my couch by Coricraft and even provided the measurements of where I stay for a couch to be delivered AND confirmed with the sales personnel if my order would be fine and fit with the measurements. GUESS WHAT ?! It didn't fit now I have lost a further 7k for a couch I do not have. I WANT A FULL REFUND this is such a joke.
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Coricraft Group's replyOfficial
05 Nov 2023, 15:39Dear Isiah S,
We appreciate you taking the time to share your experience with us.
Our couches are very generously proportioned. We ask that you measure your doors, walkways, and space to ensure that the product will fit. We are genuinely sorry to hear that the measurements you provided only covered one of the two staircases, leading to challenges in moving the couch up the second staircase. We understand the inconvenience this may have caused and apologise for any disruptions. To prevent such situations in the future, we strongly recommend measuring all walkways comprehensively.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Our couches are very generously proportioned. We ask that you measure your doors, walkways, and space to ensure that the product will fit. We are genuinely sorry to hear that the measurements you provided only covered one of the two staircases, leading to challenges in moving the couch up the second staircase. We understand the inconvenience this may have caused and apologise for any disruptions. To prevent such situations in the future, we strongly recommend measuring all walkways comprehensively.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
Coricraft Group's reply05 Nov 2023, 15:39
Official
Dear Isiah S,
We appreciate you taking the time to share your experience with us.
Our couches are very generously proportioned. We ask that you measure your doors, walkways, and space to ensure that the product will fit. We are genuinely sorry to hear that the measurements you provided only covered one of the two staircases, leading to challenges in moving the couch up the second staircase. We understand the inconvenience this may have caused and apologise for any disruptions. To prevent such situations in the future, we strongly recommend measuring all walkways comprehensively.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
Our couches are very generously proportioned. We ask that you measure your doors, walkways, and space to ensure that the product will fit. We are genuinely sorry to hear that the measurements you provided only covered one of the two staircases, leading to challenges in moving the couch up the second staircase. We understand the inconvenience this may have caused and apologise for any disruptions. To prevent such situations in the future, we strongly recommend measuring all walkways comprehensively.
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team