Mutilated Couch and and just as bad service

<p>I own a Coricraft corner couch with the daybed. After 3 years of owning this couch I took it in to get refilled with corifill. This is when the first of many problems occurred. </p> <p>The couch cushions were so over filled that they could not be sat on and the backing cover of the daybed was torn because of the over filling. I then contacted the warehouse customer service who advised they would refill it and replace the back cover of the daybed. At this point I enquired if I could substitute the corifill for the high density foam. I was told I would need to pay R1200 for the foam in order for it to be ordered and it would take 10 working days to arrive; to which I agreed, the high density foam was ordered, and my couch cushions were collected and filled with the high density foam. </p> <p> </p> <p>Upon receiving my cushions back I noticed that the 2 seater cushions were cut too small and no longer fits in the frame - there is a huge gap where you can see the base. Further to this the foam is varying heights all around and not consistent therefore making it completely uncomfortable. </p> <p> </p> <p>I have since tried to speak to the same customer service represented however he is difficult to get in touch with and never calls back when he says he will.</p> <p> </p> <p>Once I did get a hold of him he advised that "Coricraft cannot guarentee comfort" as this is experienced differently. Further to that he does not think that this issue requires an assessor despite the fact that the foam is cut unevenly and looks half as thick as the high density foam of a couch similar to mine in a coricraft store. (I went in with a tape measure and took photos of this inconsistency.) His view is that there is nothing that can be done to rectify the situation. Even after explaining my concerns, he was rude and disinterested in the fact that the foam supp**** was of a poor quality cut. </p> <p> </p> <p>At this point I am highly frustrated and inconvenienced by continuously taking off work to be home for the couches to be collected and redelivered with continuous mistakes. I have to constantly call the warehouse during my working hours and I never recieve updates unless I phone every 5 days. </p> <p> </p> <p>How do I, as a customer go about rectifying and restoring my expensive product when quality assurance and customer service in the warehouse believe that this sub standard work is in line with the high quality, expensive reputation of Coricraft and that is the best they can do??????</p>