Most pathetic service - 3 months, no feedback

I am not someone who complains, but this service is so ridiculous, I can not keep quiet. I opened an account and ordered 3 chairs on 27 January. I was informed a week later that my furniture could be collected in Silverton, as they do not deliver to the shops. I drove there to find that my furniture has not arrived. I then drove to the store to report this, and to cancel this order, as they were wasting my time. It is now the third month, and my account has not been adjusted. My instalment was calculated on GOODS I NEVER EVEN RECEIVED. It is now the end of APRIL and even though I have phoned every single month, and was told that everything would be adjusted by my next instalment, and that I would be contacted within 2 days - I AM YET TO BE CONTACTED. I have just, again, spent an our at my closest Coricraft outlet, holding on the phone, resulting once again in nobody being able to help me, but yet another lovely promise of an email which will be sent, and a phone call that will be made to me. PLEASE PHONE ME BACK, I NEED TO RETURN YOUR GOODS AND NEVER EVER ENTER YOUR STORE AGAIN. (Also - just found out I am paying extra for your service. Seriously - what service???)