Missing Couch

<p>I sent a couch back to Coricraft under warranty for repairs at the end of June 2016. The couch was collected from my house and I was told it would be returned in 2 weeks' time. We are close to the end of September and still I have no couch back, I phoned the branch, the customer call centre, the warehouse, nobody can tell me where my couch is or what the progress is. Every time I am told that I will be phoned back. To date that is yet to happen. I then spoke to a manager called Eugene las week at the call centre who assured me that he will personally phone me back, and as expected I have still not been called back. At this stage I am starting to doubt whether they have any idea where my couch is. </p>