1 reviews | Active since Jan 2016
Misleading Staff
I purchased a 2 seater and 3 seater couch from the Richards Bay branch on 21/01/2025. While I was in the store I enquired about the current promotion on the couches and if there would be another promotion on the couches soon. As I was not in a hurry to make the purchase. I was informed that the promotion is ending on 21/01/2025 and there would not be another promotion on the couches soon. THIS IS THE BEST PRICE! The only promotion starting the next day was for discontinued material. I made the purchase just to check their website today and find out that the couches is indeed on promotion and far less that what I purchased it for on Monday. I tried to contact customer care was informed they wont be able to assist me as they run certain promotions. I was mislead by the staff on purpose and that it not only unfair it also speaks volumes about the way they conduct business.
We appreciate you taking the time to share your experience with us.
We’re truly sorry for the frustration you’ve experienced. We understand how disappointing this situation must be. Our sales teams aim to provide accurate information, but at times, upcoming promotions may not yet be communicated to them. Please know this was not done intentionally and this was an online only exclusive sale and we apologise for any misunderstanding caused.
We value your feedback and will use it to improve our processes. If you’d like to discuss this further, please feel free to reach out to us directly
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
We appreciate you taking the time to share your experience with us.
We’re truly sorry for the frustration you’ve experienced. We understand how disappointing this situation must be. Our sales teams aim to provide accurate information, but at times, upcoming promotions may not yet be communicated to them. Please know this was not done intentionally and this was an online only exclusive sale and we apologise for any misunderstanding caused.
We value your feedback and will use it to improve our processes. If you’d like to discuss this further, please feel free to reach out to us directly
You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.
Yours in design,
Ruth
Customer care support team
