Misleading Sale

Hello Peter,

I am writing this as a very disappointed customer. On the 27th of April 2024 (public holiday) I went to Coricraft Stonebridge looking for a Breen couch which was on promotion. The Coach was originally costing R54 000, and it was on a 20% promotion which make it to cost R44 000. Unfortunately at that moment I was only having R20 000 deposit (which at that moment they placed an Iona sideboard, and they will only change it to the Breen couch when I have paid the R2 000 which is required to secure an order for the Breen couch); and this was suggested by the store manager. I then spoke with the sales agent there by the name of Busi. She then said she will place an order for the coach but I'll have to come back and pay the R2000 balance.

I wet and paid R2999 to make it for the R22 000 deposit which was required for them to place the order of the couch. However, they said they are not able to place an order on the Breen couch as the system was not allowing it, they will place an order of an Iona sideboard and they will transfer it later when I come back to pay the balance. Then after some few days the sales consultant called me to info me that they are unable to change the order to Breen couch. As I was still thinking what is happening, they again now comeback and told me that even the promotion discount that attracted me to buy that Breen couch I don’t qualify for it anymore.

I tried to contact the store manager three (3) times with no success as she is refusing to pick up my calls. I still have to pay the balance of R21 000, I can’t add any amount more than this remaining balance that we had agreed on, as they are now refusing to give me the 20% discount.

I feel that I am be unfairly treated, I think Coricraft Management is taking me for granted and not respecting me as a customer. I want my Breen couch and with the promotion discount as I purchased it with that perception and view that it’s on promotion. Coricraft must sort out their misunderstand or ordering a wrong one to swap with the one I needed or their system issues without involving or affecting me.

All I need at the moment is my couch and on the promotion price as am not going to add an extra amount on top of what I have already paid and the balance that am still going to pay. I need my couch no later than 29th of June 2024 as promised and as I need to use it by then.

Thank you