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anton.barnard anton.barnard

1 reviews | Active since Jun 2016

23 Jan 2025, 19:07

Misleading delivery time promised, suddenly doubles, leaving us without furniture

We ordered a new couch to replace our existing couches. We gave the old couches away to needy people. At the time of ordering the new couch, we were led to understand that the manufacturing would take 3 weeks by both the Centurion and Atterbury Value Mart outlets of Coricraft, followed by a 5 day delivery period. Let's call it a month, and so we organized the collection of the old couches based on this understanding.

However, after hearing nothing from Coricraft, then suddenly the manufacturing time changed to 2 months, plus another 10 days for delivery, from Cape Town. From end of January, it's now end of February and more probably March only.

Well thank you very much for this, Coricraft. If we were told the truth, we'd never have ordered the couch, as 2 months plus is just absurd in the time of next-day deliveries from the likes of Amazon. Were you going to plant the ****** trees first? Where are we supposed to sit in the meantime? On the ground? Kindly stop misleading your customers, as we will be sure to tell all our friends and family about this experience.

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Replies (2)
Coricraft Group
Coricraft Group's reply27 Jan 2025, 14:34
Official
Dear Anton,

We appreciate you taking the time to share your experience with us.

Thank you for reaching out to us. 😊 When your order was confirmed on January 2nd, we shared that the factory was closed at the time and provided a 10-week lead time to account for this. While we understand the wait can be difficult, this timeline ensures the care and quality you expect.

Your couch, ordered on December 30th, 2024, is currently in its third week of production. Once it arrives at the Johannesburg warehouse, we’ll promptly schedule your delivery.

We will keep you updated on the progress in 2-3 weeks and are here to assist with any further questions. May your generosity continue to bring blessings to you and your loved ones.

You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team
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anton.barnard anton.barnard's update02 Feb 2025, 18:03
Reviewer Update
So you are not disputing that TWO of your branches promised us a 1-month lead time. How on EARTH can it take SEVENTY DAYS, TEN WEEKS, to make a couch? This is absurd. What, are you going to plant the trees first to grow the wood? Are you waiting for the *** to be born for the leather? Again, this is ridiculous and again, you are not responding to your 2 outlets lying to us. This is execrably poor, Coricraft. We will never order from you again. Total *******.