TM
Thabisile M

1 reviews | Active since Jan 2024

21 Jan 2024, 20:37

misleading adverti*****t

I am writing to formally lodge a complaint against Coricraft, located at Centurion Mall, regarding a very concerning experience I had while trying to purchase furniture from their establishment. On 9th January 2024, I visited Coricraft and noticed a set of chairs that I was interested in, advertised at the price of R1189 per chair. Four days later, on 12 January 2024, I returned to the store to make a purchase. After selecting the chairs and completing the payment, I was informed that the chairs would be ready for collection after one week and as promised, I received a call notifying me to collect the items after the specified timeframe. To my dismay, upon arrival (19 January 2024) at the store for collection, I discovered that the chairs provided were different from the ones advertised on the showroom floor. When I raised this concern with the staff, I was informed that there had been a mistake, and the correct chairs were priced at R4000. This was in direct contradiction to the advertised price of R1189. Mind you, the chair still had a price tag of R1189 on display in the store (I have pictures) they then removed the price tag. I sought clarification from the consultant (Esther) who initially assisted me, but I was informed that the consultant was not present at work and not reachable as she was out of the country. Subsequently, when I requested to speak with the manager (Louise), I was told that she was also unavailable and unreachable. Despite being promised by the other consultant a callback from the manager the following day, I have not received any communication from the store for over two days. This situation has caused me significant inconvenience, frustration, and financial strain, as I feel deceived by the false advertising and the subsequent attempt to charge me a substantially higher price. I believe this conduct is ********* and in violation of consumer rights.

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Replies (1)
Coricraft Group
Coricraft Group's reply06 Feb 2024, 14:15
Official
Dear Thabisile,

We appreciate you taking the time to share your experience with us.

We sincerely apologize for the error in pricing and any inconvenience it caused. Unfortunately, the price displayed in our system is final. We have escalated this matter internally and have been informed that you have opted for a refund, which has already been processed.

We understand your frustration and disappointment with this experience. We take your feedback seriously and are committed to addressing the issues raised to prevent similar incidents in the future.

If you need any further assistance, you’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team