WS
Wasfi S

1 reviews | Active since Aug 2024

14 Aug 2024, 20:33

****med by Coricraft

On 17th May I’ve purchased 4 kitchen counter chairs online that have still not arrived. On 20 May, their agents called me saying that the chairs will be delayed by 5-10 business days. More than 10 business days passed until they’ve contacted me again, this time saying that the chairs will only be delivered to them on 17 August, a whole 3 months later. Upon contacting them on 14 August, they claimed that they tried calling me to tell me that there is a further delay until 20 August. Not once have they given a guarantee as to when they will be delivering my chairs to me, only excuses after you have already paid for your goods. They always claim to have made calls to my cellphone while there are no records of it on my side, and they don’t send emails so as to keep a paper trail unless the customer initiates it. These ****mers will gladly take your money and leave you hanging when it’s time to deliver the goods you’ve bought. Never shopping here again

0
Replies (1)
Coricraft Group
Coricraft Group's reply30 Aug 2024, 10:20
Official
Dear Wasfi

We appreciate you taking the time to share your experience with us.

We apologize for the inconvenience caused by the delay in the shipment of your chairs. We're sorry for the frustration this situation has caused. We are glad that we have now delivered your beautiful chairs and we hope you enjoy them, and we appreciate your understanding.


You’re welcome to contact us directly by emailing us at *** or calling us at *** so that we can assist you quickly.

Yours in design,
Ruth
Customer care support team