GK
Gloria K
1 reviews | Active since Aug 2015
31 Aug 2015, 09:40
manager failed to solve my problem
I am not so happy with coricraft group.i lodged a complaint regarding poor service delivery and the manner in which i was handled in the store by the coricraft employee Ester Molubi.my matter was handled by the quality manager Olger for my refund but till today i havent received anything.i was told that my refund was processed on wednesday 2015.08.19 till today.the thing that annoys me is that i have to run after Olga always and nothing has been done.please can you intervene in this matter and further advise where can i take this matter further.there is lot of incompetence at coricraft and something has to be done very seriously.<br> <br> Regards<br> Thando
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Coricraft Group's replyOfficial
31 Aug 2015, 10:03Hello gonyo,
I apologise for the inconvenience , I unfortunately don't release the payments personally . This was forwarded to our finance department for payment and I was assured that the payment was done.
I have escalated your complaint and will ensure that you get proof of payment today .
Kind regards,
Olga de Pinho
Quality Manager
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***
I apologise for the inconvenience , I unfortunately don't release the payments personally . This was forwarded to our finance department for payment and I was assured that the payment was done.
I have escalated your complaint and will ensure that you get proof of payment today .
Kind regards,
Olga de Pinho
Quality Manager
***
***
Coricraft Group's reply31 Aug 2015, 10:03
Official
Hello gonyo,
I apologise for the inconvenience , I unfortunately don't release the payments personally . This was forwarded to our finance department for payment and I was assured that the payment was done.
I have escalated your complaint and will ensure that you get proof of payment today .
Kind regards,
Olga de Pinho
Quality Manager
***
***
I apologise for the inconvenience , I unfortunately don't release the payments personally . This was forwarded to our finance department for payment and I was assured that the payment was done.
I have escalated your complaint and will ensure that you get proof of payment today .
Kind regards,
Olga de Pinho
Quality Manager
***
***